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    • Home
    • Characters & Services
    • Gallery & Party Ideas
    • FAQs
    • Contact
  • Home
  • Characters & Services
  • Gallery & Party Ideas
  • FAQs
  • Contact

Frequently Asked Questions

We want your experience with Smile Time Events to be easy, fun, and stress-free. Here are some common questions and helpful details to guide you as you plan your event.

Do I need a deposit?

Yes. A non-refundable deposit is required to secure your date.

Good news, if something comes up, your deposit can be applied to a new date within one year, based on availability.


What happens if it rains?

Rain dates are happily honored when possible, but they are based on availability. We recommend having a backup indoor option whenever possible, especially for outdoor events.


Does location affect pricing?

Yes. Distance and location may affect pricing due to travel time and logistics. We’ll always be upfront and clear about any travel fees when providing your quote.


What kind of space do performers need?

Our performers need a safe, clean, and appropriate environment to perform and protect their equipment.

This includes:

  • A reasonably level and dry area 
  • Protection from extreme weather when outdoors 
  • Enough space to interact with guests comfortably 

We love to have fun, but we also take care of our team and equipment so everything runs smoothly.


How long are bookings?

Smile Time Events has a one-and-a-half hour minimum for most bookings. We also offer flexible options for longer events and larger gatherings.


Are your entertainers insured?

Yes. All of our artists and performers are insured and background checked, so you can feel confident having us at your event.


Can you handle large events?

Absolutely. We can provide multiple face painters, balloon artists, and performers for larger events, often at reduced group rates. This helps keep lines moving and ensures everyone gets to join in the fun.


What types of events do you do?

We work with a wide variety of events, including:

  • Birthday parties 
  • Festivals and community events 
  • Company picnics and corporate events 
  • Grand openings 
  • School and church events 
  • Holiday celebrations 
  • Customer appreciation events 

If you’re celebrating something, we’re happy to help make it special.


Do you offer custom or themed experiences?

Yes! We love a good challenge. We can personalize entertainment based on your theme, audience, and event goals to create something truly unique.


What if I’m not sure what I need?

That’s what we’re here for.

Tell us a little about your event, and we’ll help you choose the right mix of characters, services, and activities to create the perfect experience.

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